Terms of Service

These terms form an agreement between you and J&J Enterprises, LLC, referred to as we, us, or our, for use of 360Plan. The service includes our website, installed web app, image viewers, account tools, and related functionality. You means the person accepting these terms or the organization that person is authorized to represent. Agreeing through the account acceptance control or another clearly identified acceptance process forms this agreement. If you do not agree, do not create an account or purchase or use an account service that requires acceptance. Our Privacy Policy explains our handling of personal information.

You must be at least 18 and able to form a binding contract. If you use 360Plan for an organization, you confirm that you have authority to bind that organization and that its authorized users will follow these terms.

Customer content means files, floor plans, photographs, annotations, comments, branding, contact details, and other material submitted by you or through your account. A paid period is the subscription period purchased at checkout, not the time you actively spend in the app. A public viewer does not receive ownership of customer content or permission to use it beyond what its rights holder and applicable law allow. Merely opening a public page does not establish acceptance of financial obligations or a waiver of legal rights.

You agree to receive electronic records and messages needed for your account, security, subscription, billing, support requests, legal notices, and operation of the service. You can keep copies of these terms and notices. Transactional and relationship messages are part of the service and are not marketing messages.

If we send optional marketing email in the future, it will identify the sender and provide the choices required by law. Keep your account email current so important notices can reach you.

You need an internet connected device, a current browser, and an email account to receive and keep electronic records. You can withdraw consent to electronic delivery by contacting us, but we may be unable to provide an online account when required records cannot be delivered.

Update your email in account settings or contact support if you cannot access your account. You can print or save these terms using your browser and ask support for a copy of a record, including a paper copy where legally required. We do not charge for a legally required copy or for withdrawing electronic delivery consent. Withdrawal does not invalidate records already delivered lawfully. Any additional consent or delivery method required by law takes precedence over this section.

Provide accurate account information and keep your credentials secure. You are responsible for activity under your account and for promptly reporting suspected unauthorized access. You may not share access in a way that bypasses plan, user, security, or geographic limits.

Use an email address you control and protect your password, recovery methods, trusted devices, and any access credentials. Sign out on shared devices. An organization is responsible for its authorized users, internal approvals, and changes in personnel. Creating an account with an employer email does not give us authority to resolve ownership disputes or transfer files to anyone who asks for them. We may require proportionate identity and authority verification for account recovery, access changes, or competing ownership claims.

Do not impersonate someone, create accounts to evade restrictions, or use another person's payment method without authority. Responsibility for unauthorized activity is determined by applicable law and the circumstances. This section does not make you responsible for a security failure caused by us or waive statutory payment rights.

360Plan helps users organize floor plans, 360 photographs, standard photographs, pins, annotations, and related information into shareable Site Captures and reports. Features may change as we improve the service. We may perform maintenance or limit a feature when needed for security, reliability, legal compliance, or capacity.

Subject to this agreement and your active entitlement, we give you a limited, nonexclusive permission to access the functionality included in your plan for legitimate documentation and communication. You may share supported viewer links, use supported embeds, and export your content as the service permits. This is access to a hosted service, not a sale of its software, source code, or intellectual property.

You provide your devices, supported browser, network connection, and any third party software you choose to use. Performance can vary with file size, browser capability, available memory, connection quality, and provider availability. Some functions require an active internet connection. Installing the web app does not guarantee offline access, permanent local storage, or synchronization of changes made offline.

We may update the service, correct errors, change supported versions, and perform maintenance. We do not promise continuous availability, a particular response or restoration time, or a service credit unless we expressly agree to that commitment in writing. Published support guidance is not a service level agreement. Contact support for failures affecting your work and keep an independent way to access critical project records.

We will not use routine changes to retroactively increase a paid period's agreed price. Material reductions in purchased service or permanent discontinuation remain subject to required notice, cancellation, refund, and other legal remedies. Urgent changes may be necessary to address security, unlawful content, or legal requirements. No roadmap, preview, or discussion guarantees a future feature.

You keep ownership of content you upload. You grant J&J Enterprises, LLC a worldwide, limited license to host, copy, process, create service previews, display, transmit, and remove that content only as needed to operate, secure, and support 360Plan, follow your sharing choices, and comply with law.

This license is nonexclusive and without a separate royalty. We may allow our service providers to perform those operations on our behalf, subject to our privacy commitments. It is not permission to sell your content, advertise with your private project images, or give unrelated customers access. It ends when the content is deleted, except for limited retention permitted by the Privacy Policy or law and the operations needed to complete deletion. Copies you have allowed other people to receive may remain outside our control.

You confirm that you have the rights, notices, and permissions needed for uploaded plans, photographs, logos, contact details, personal information, and other content. This includes permission from a site owner, employer, client, or person shown when permission is required. You are responsible for deciding whether a Site Capture should be public, protected, or removed.

Original files can contain embedded capture time, device, and location metadata. You are responsible for reviewing unwanted metadata and confidential details before uploading or publishing content.

Your upload or publication must not breach a confidentiality agreement, employer policy, site rule, license, copyright, privacy right, or other obligation that applies to you. Obtain any legally required notices and permissions from property owners, clients, workers, occupants, and people depicted. Do not assume that possession of a drawing or permission to enter a site also permits online publication. You remain responsible for the accuracy and lawful use of your statements, annotations, and representations about a project.

360Plan is not designed to store regulated personal records. Unless we first agree in writing, do not upload medical records, consumer health data, complete payment card data, government identification numbers, biometric identifier templates, student education records, account passwords, or other information that requires a specialized legal or security program.

360Plan is not offered as a service that complies with specialized health, financial, education, or government contracting requirements. We do not sign a health information business associate agreement. Contact us before using 360Plan for a workflow subject to a specialized legal framework.

Do not upload classified information, controlled unclassified information, export restricted technical data, or information whose hosting requires a certification or contractual safeguard we have not expressly agreed to provide. Do not submit secrets or access codes for buildings, security systems, or other accounts in photographs, support messages, or public annotations. A paid subscription does not establish suitability for a regulated or sensitive workflow.

360Plan is a documentation and communication tool. It does not provide architectural, engineering, surveying, safety, legal, or other professional services. Images, pin positions, crops, annotations, directions, and measurements may be incomplete or imprecise. Verify critical conditions through qualified professionals and approved project records.

A photograph records only what is visible from a particular location at a particular time. It does not establish concealed conditions, structural integrity, code compliance, accessibility compliance, completion of work, or the absence of a hazard. Floor plan dimensions, pin locations, image directions, dates, and user labels are not certified survey data or an independent inspection. Upload dates can differ from capture dates, and content may have been edited.

Do not use 360Plan as the sole basis for design, permitting, payment certification, construction sequencing, quantity estimates, demolition, excavation, utility clearance, life safety decisions, or emergency response. It is not a substitute for site verification, licensed professional judgment, approved plans, or legally required records. Your organization remains responsible for supervision, construction means and methods, site safety, and its professional obligations. Use of the service does not create a professional client relationship, certification, or approval by J&J Enterprises, LLC.

Check that each upload has completed and that the displayed file, page selection, crop, orientation, pin assignment, and export are correct before relying on them. A progress indicator, thumbnail, or local preview alone is not proof of a completed upload or saved edit. A disconnected device, expired session, incompatible file, exhausted allowance, or interrupted operation may require a retry.

Viewers and reports may use resized or processed representations. Rasterization, cropping, rendering, color conversion, device limits, and supported file restrictions can affect appearance or omit layers, attachments, fonts, annotations, metadata, or detail from a source document. Supported original downloads do not make every preview or export an exact reproduction. Check the original and the resulting report before distributing it or making a project decision.

Maintain independent copies of files and records you must retain for your own business, client, insurance, regulatory, or litigation needs. 360Plan is not a records escrow, certified archive, legal hold service, or guaranteed backup. Downloads and reports are snapshots, not live records that update after later edits. We do not certify their authenticity or admissibility as evidence. These responsibilities do not excuse our own legal obligations concerning stored information.

Monthly allowances reset on the first day of each calendar month at midnight UTC. GB and TB allowances shown in the application use binary units. Your subscription renewal date can differ from the allowance reset date.

Features, project counts, pin counts, file limits, and storage allowances depend on your plan. Current plan details appear on the pricing page and in your account. Lite includes up to three projects, two Site Captures per project, fifteen pins in each Site Capture across all its floor plans, and 500 MB of storage. Pro includes up to 30 projects, five Site Captures per project, and unlimited pins. Pro Plus includes unlimited projects, Site Captures, and pins. Trial storage is limited to 5 GB. You must reduce usage or upgrade if you exceed an applicable limit. We may prevent uploads, project creation, publication, or media delivery while an account remains over an allowance.

Each plan also has a monthly media transfer and media request allowance. Lite includes 50 GB of media transfer and 100,000 media requests each month. Pro includes 500 GB and 750,000 requests. Pro Plus includes 2 TB and 2,000,000 requests. A trial includes 50 GB and 100,000 requests. Current usage and any administrator override appear in your account. Viewing, previews, reports, and downloads can count toward these allowances. There are no automatic overage fees. When an allowance is exhausted, media delivery pauses and published Site Captures become unpublished until the allowance resets or the limit increases. A whole file is not sent when it would exceed the remaining allowance.

Stored originals, retained source documents, previews, variants, thumbnails, tile files, and branding assets can all count toward storage and file allowances. Transfer and request allowances are shared across your account, including viewers of your published content. The account usage view identifies the current period and applicable allowances. Unused capacity is not cash or a credit and does not accumulate into future periods unless an offer says otherwise.

Unlimited project, Site Capture, or pin counts do not mean unlimited storage, transfer, requests, processing, or access to every feature. Reasonable technical and abuse controls still apply. You may not split activity across accounts or use automated traffic to evade an allowance. Individual administrative exceptions do not change other accounts or promise a permanent increase unless expressly granted as such. Correcting a metering error is not an automatic overage charge.

To bound processing costs, monthly file reservations are limited to 2,000 on Lite, 12,000 on Pro, and 30,000 on Pro Plus. A trial allows 2,000. These counts include uploaded files and generated files and do not reset when you delete a file. Monthly thumbnail creation attempts are limited to 1,000 on Lite and trials, 8,000 on Pro, and 20,000 on Pro Plus. Previously available previews and original files remain accessible within your delivery allowance when thumbnail creation is paused. Failed attempts can count toward these processing limits. Pro Plus includes up to 200 DNG processing attempts per month. Your current usage appears in your account.

Additional storage is available in 100 GB packs at $10 per month for each pack. Each storage pack also includes 2,000 additional monthly file reservations and thumbnail creation attempts. Additional delivery is available in 500 GB packs with 250,000 additional monthly media requests at $10 per month for each pack. These are separate monthly subscriptions even when your main plan is billed yearly. Purchases require an active paid plan and verified payment. Up to 20 packs of each type may be active at a time. Contact support for larger needs. There are no automatic purchases or overage charges.

You can cancel a capacity pack from your account at any time without ending your main subscription. A canceled pack remains available through its paid end date and does not renew. Reducing your packs reduces the relevant allowance only when their paid periods end. Unused delivery is not carried forward. Canceling the main subscription stops renewal of its capacity packs. Without an active plan you cannot use a pack to continue editing or publishing. Any remaining paid storage period is honored for retaining and downloading your files, followed by the retention period below.

If removing a storage pack leaves you above your remaining storage allowance, the same restrictions, notices, 14 day download and project retention period, and permanent cleanup rules apply as a plan downgrade. A failed pack payment does not extend its paid capacity. Restoring capacity before cleanup can prevent eligible files from being removed, but cannot recover files already permanently deleted. If delivery use exceeds a reduced allowance, media delivery pauses and Site Captures are unpublished. Increasing or resetting the allowance does not automatically republish them.

Our Refund Policy forms part of these terms. Before a subscription or capacity purchase you must separately confirm agreement to the Terms of Service and Refund Policy. We retain the policy versions, acceptance time, disclosed order details, and relevant payment references as evidence of authorization. This does not remove your statutory rights or your right to raise a genuine dispute.

Before you confirm a trial or purchase, checkout displays the plan, price, billing period, trial length, first charge date, renewal terms, and cancellation method. Pro and Pro Plus trials require a payment method. By confirming checkout, you expressly authorize Stripe to charge the disclosed amount when the trial ends and at each renewal until you cancel.

Paid subscriptions renew monthly or yearly at the disclosed price plus applicable taxes. You can manage or cancel a subscription online from your account. Cancellation takes effect at the end of the current paid period unless a different date is clearly shown before you confirm. Cancel before the displayed renewal date to avoid the next charge. We provide renewal or trial notices when required by law. Fees already charged are not refundable except when required by law or expressly stated at checkout.

We may change future subscription prices after providing the notice required by law. A price change does not authorize a charge when new consent is legally required. Receipts and billing records are available through Stripe and your account.

An upgrade can take effect after any displayed prorated payment is completed. If that payment is not completed, the existing plan remains in effect. A move to a lower priced plan and a change from yearly to monthly billing normally take effect at the end of the current paid period. 360Plan shows the effective date before you confirm a plan change.

Automatic renewal requires your express agreement. Creating an account, accepting these terms, or receiving complimentary access does not by itself authorize a subscription charge. An annual offer shown as a monthly equivalent is charged at the full annual amount disclosed at checkout, not in twelve monthly installments. The checkout currency and total govern the purchase. Any applicable tax is disclosed or calculated as required by law. You are not responsible for taxes on our income.

Trials and promotions are subject to the eligibility and duration disclosed with the offer. Cancel a trial before its displayed first charge date to avoid conversion to paid service. Repeated accounts, false identities, or unauthorized payment methods must not be used to obtain repeated offers. Discounts are limited to the stated plan, interval, period, and conditions and are not redeemable for cash. Existing agreed promotional terms are not changed retroactively.

Use your account's billing controls to cancel renewal. You do not need to call, provide a reason, or accept a retention offer to complete an online cancellation. If you cannot access those controls, contact support@360plan.app for assistance. We may verify your identity to protect the account, but will not use verification to unreasonably obstruct cancellation. Save the confirmation and check its effective date. Closing a browser, uninstalling the web app, unpublishing content, or not using the service is not the same as canceling renewal.

Keep your billing information current and review invoices promptly. Contact us about suspected duplicate, incorrect, or unauthorized charges. Nothing here shortens a statutory dispute deadline or prevents you from contacting your bank, payment provider, regulator, or a court. We do not impose a penalty for a good faith complaint or lawful chargeback. A refund or payment reversal can affect the entitlement associated with that payment, subject to the rules below and applicable law. We will not charge both an old and replacement subscription for the same entitlement contrary to the agreed change.

We may grant temporary or lifetime complimentary plan access. Complimentary access has no cash value and may be subject to an expiry date shown in your account. Temporary access returns to an account without upload access at expiry unless you separately choose paid continuation after reviewing the price, renewal date, and cancellation terms. A one time transition trial may provide fourteen days of Pro access without an automatic charge.

Complimentary access belongs to the designated account and is not transferable or resalable without our written permission. A grant without a scheduled expiry does not guarantee that the service or a particular feature will exist forever. It remains subject to the scope of the grant, lawful service changes, and the suspension rules in this agreement. We will honor any more specific written commitment governing your grant and will not convert it into a paid subscription without your express authorization.

A failed subscription payment can receive a recovery period of up to seven days. If access ends, Site Captures become unpublished and the account receives up to fourteen additional days to download retained media. When a downgrade exceeds the new limits, you can prioritize whole projects to retain during the displayed selection period. Projects and media that remain outside the new allowance are permanently deleted after that period.

Deletion removes stored media from the active media service and removes related application records. Limited provider backups, security records, billing records, support records, and audit records can remain for their normal retention periods when required for reliability, fraud prevention, disputes, or law. Restoring deleted project media is not guaranteed.

If a payment is disputed through a bank or card issuer, uploads and published Site Captures can be paused while the dispute is reviewed. Media is retained and automated account cleanup is held during an open dispute. Collection on future subscription invoices can also be paused during that review so the subscription does not continue charging while access is restricted. A decision in our favor can restore eligible subscription access. If the payment is reversed, the related subscription can be canceled and the account receives a new fourteen day download period before media outside an active plan is permanently removed. These steps do not limit any rights provided by applicable law or the card issuer process.

A download period is not permission to create or publish new content. Download access remains subject to applicable transfer allowances, ownership verification, and safety or legal restrictions. Contact us before the displayed deadline if a problem prevents a permitted export. Keeping an account after its paid or complimentary access ends does not reserve its former storage indefinitely. A later payment or upgrade does not automatically restore physically deleted files or copies that have already expired.

Deleting a project, file, or account can have consequences different from canceling renewal. Read the confirmation and retain needed files before requesting deletion. We may retain or restrict relevant information where a legal preservation duty, valid legal process, or active dispute requires it. Retention for those purposes is not a customer backup or a promise that you can retrieve deleted material.

A project can contain multiple Site Captures with separate floor plans, pin assignments, published links, passwords, and expiry settings. Preview displays the owner's current draft. Shared links display the last published version, not later draft edits. You are responsible for publishing a reviewed update when viewers should receive it. Password, expiry, and access restrictions can take effect immediately without publishing presentation changes.

Duplicating a Site Capture creates a private draft. It can reuse linked images or contain only plans and pins, according to your selection. Deleting a capture removes its publication and shared access but does not by itself delete images retained in the project library or files referenced by another capture. Retained files still count toward storage allowances. Deleting the project or account has a broader effect under the deletion and retention provisions above.

A published Site Capture can be opened by anyone who receives its link unless you add available access controls. A viewer may copy, record, or redistribute content they can see. Do not publish confidential plans, security details, private locations, personal information, or content you are not authorized to share. You are responsible for reviewing a Site Capture before publication and for unpublishing it when access is no longer appropriate.

Link recipients can forward a link or password, and people with authorized access can capture screenshots or make copies. Password protection is not a confidentiality agreement with viewers or a guarantee against disclosure. Search engines and third parties may retain material that was publicly accessible. Unpublishing or changing access settings does not recall copies already received. Review access controls again after edits or changes in project use.

You decide whether a client, contractor, or other recipient has permission to rely on, reproduce, or further share your material. An embed or share link does not authorize another site to imply our endorsement or ownership of customer content. We are not a party to your agreements with viewers, clients, or project participants.

Our Privacy Policy describes the purposes, recipients, safeguards, retention, and choices associated with personal information. Accepting these terms does not waive a privacy right or substitute for a separate consent required by law. We do not obtain unrestricted rights to private content through this agreement.

We use safeguards intended to protect the service, but no internet service, device, or transmission can be guaranteed completely secure. Authorized personnel and service providers may access information for the limited operational, support, security, abuse review, and legal purposes described in our policy. We do not promise to inspect every upload or certify that it is accurate, safe, or free of confidential information. Provider incidents remain subject to our own applicable security and notification obligations.

If a client or employer requires specific confidentiality, processing, residency, retention, or security commitments, obtain our express written agreement before using the service for that requirement. Uploading a document that contains its own confidentiality notice does not amend our contract or authorize you to disregard that notice. Neither party may use this section to avoid mandatory privacy or data protection responsibilities.

You may not use 360Plan to

• Break the law or violate another person's rights
• Upload malware, harmful code, or content intended to disrupt the service
• Probe, bypass, or interfere with authentication, limits, security, or access controls
• Send spam, impersonate another person, or misrepresent the source of content
• Upload unlawful, abusive, deceptive, exploitative, or infringing content
• Publish an intimate image or video without the depicted person's consent
• Upload material that sexually exploits or endangers a child
• Use automated access that harms reliability or exceeds published limits
• Access, collect, or disclose another account's files or credentials without permission
• Use the service for unlawful surveillance, stalking, threats, discrimination, or deception about site conditions
• Remove rights notices, forge permissions, or misrepresent another person's approval
• Resell account access or operate an unauthorized hosting service using your allowance
• Use the service as a safety critical control system or an emergency communications service

Good faith security reporting, lawful interoperability, authorized exports, and other uses protected by law are not prohibited simply because they involve technical analysis. Request authorization before testing security beyond your own account. Do not access other people's data, disrupt availability, or publish credentials or personal information as part of a report. Send suspected vulnerabilities privately through our contact channels.

A person depicted in an intimate image or video, or an authorized person acting for them, can submit a content removal request without a 360Plan account. This process also covers a realistic image that was digitally created or altered.

A valid written request must include an electronic signature, information sufficient to locate the content, a good faith statement that it was published without the depicted person's consent, and contact information. Do not send the intimate image itself. We provide a tracking reference and review valid requests as soon as possible. We remove covered content and make reasonable efforts to remove known identical copies no later than forty eight hours after receiving a valid request.

If the content may involve a child, contact law enforcement and the National Center for Missing and Exploited Children in addition to submitting the request. Do not download or redistribute the content.

Report suspected copyright infringement, privacy violations, or other unlawful content through the contact formor support@360plan.app. Include your contact information, the location of the material, the right you believe is affected, and enough detail for us to evaluate the request. We may remove or restrict content and may notify the customer who provided it when lawful and appropriate.

A copyright complaint should identify the protected work and the allegedly infringing material, provide its specific location, state your good faith belief that the use is not authorized by the rights holder or law, and confirm that your information is accurate and that you are authorized to act. Include your signature and contact details. Consider lawful uses, including fair use, before making a complaint. Knowingly false allegations or misrepresentations can have legal consequences.

We may request clarification, preserve relevant records, restrict material while reviewing a complaint, or take action required by law. We may terminate accounts of repeat infringers in appropriate circumstances. If you believe a restriction is mistaken, contact us with the reference and supporting information. Any applicable statutory notice, counter notice, and restoration requirements control. This support process does not represent that we have registered a designated copyright agent or established a statutory safe harbor.

360Plan, its software, visual design, logos, and original content are owned by J&J Enterprises, LLC or its licensors. These terms do not transfer those rights. You may use the service only as permitted by these terms.

Do not copy, modify, distribute, or create a competing copy of our software or protected materials except as we authorize or law permits. Do not remove proprietary notices or imply that we endorse your project. Open source components remain governed by their applicable licenses, and nothing here restricts rights those licenses give you. Your ability to use your own exported content is not limited by our ownership of the service. No ownership of your honest reviews is transferred to us.

Use integrations and automated tools only with authority to access the relevant account and data. Safeguard integration credentials, revoke unneeded access, and comply with documented technical and usage limits. Do not bypass authentication, access checks, or request restrictions, even when an endpoint is reachable directly.

An integration you choose may receive or alter data according to the permissions you grant and its own terms. We do not guarantee the compatibility or continued availability of an unofficial integration. Changes in external software can interrupt it. These terms do not create a right to an unpublished API, a particular implementation, or unlimited automated access.

A feature expressly identified as a preview, beta, or evaluation may be incomplete, change, or be withdrawn. Use a separate copy of critical records when evaluating it. Evaluation access does not promise general availability, compatibility with future versions, or a particular support level. This section does not retroactively classify a paid production feature as experimental or remove mandatory remedies.

You may voluntarily send suggestions. You allow us to use a suggestion to improve the service without a separate payment or obligation to implement it, but retain ownership of your material. Do not submit another party's secrets as feedback. This permission does not license private project files for unrelated uses, restrict honest reviews, or require assignment of rights in a consumer review.

360Plan uses other services including Cloudflare, Hetzner, Stripe, and Resend, and may retain protected recovery copies with former hosting providers during a transition. Their availability and separate terms can affect certain features. The Privacy Policyexplains how these providers support 360Plan.

Separate products or sites you choose to use are governed by their operators' terms. A link is not an endorsement, guarantee, or representation that their content is accurate or secure. You are responsible for reviewing a separate service before authorizing it. We do not control those independent services, but our use of a subcontractor does not eliminate responsibilities we owe you under this agreement or applicable law.

The 360Plan application, account features, media delivery, and public Site Captures are currently offered only in the United States and its territories. We can use network location controls to enforce this restriction. These controls do not guarantee that all data is stored only in the United States, and they cannot reliably detect every proxy or location masking service. Marketing pages, legal information, and support can remain available from other regions.

You must comply with applicable law, sanctions, export controls, and site access rules. Mandatory consumer protections apply even if a term in this agreement states otherwise.

Do not use a proxy, VPN, or another person's account to evade geographic or sanctions restrictions. You may not use the service where access or transfer of your content would violate applicable United States sanctions or export law. Geographic access controls can make a previously accessible project unavailable when a user travels outside the supported region.

You may stop using 360Plan and request account deletion. We may suspend, restrict, unpublish, or terminate access when reasonably necessary for a material breach, unlawful activity, security risk, unpaid fees, abuse, a valid legal request, or harm to the service or others. When practical and lawful, we will provide notice and an opportunity to correct the issue.

Restrictions may be immediate when delay could expose someone to harm, compromise security, defeat a legal requirement, or allow ongoing abuse. Where appropriate, we may restrict the affected file or function rather than the entire account. We may investigate relevant activity and preserve evidence consistently with our Privacy Policy and law. Contact support if you believe a restriction is mistaken. We may ask for information needed to evaluate reinstatement and are not required to disclose details that would compromise security or another person.

Ending access does not erase amounts lawfully incurred before termination, prevent required refunds, or authorize charges without consent. The retention and download provisions above apply subject to legal and security restrictions. Terms that by their nature need to continue, including accrued payment obligations, permitted retention, intellectual property, liability limits, and dispute provisions, survive only to the extent applicable and lawful.

To the fullest extent permitted by law, 360Plan is provided as is and as available. Except for express commitments in this agreement or a separate signed agreement, we disclaim express, implied, and statutory warranties, including merchantability, fitness for a particular purpose, title, noninfringement, and warranties arising from course of dealing or usage of trade. We do not warrant uninterrupted or error free operation, complete accuracy, compatibility with every device or file, or that the service will meet every requirement of your project. Some jurisdictions do not allow certain warranty exclusions, so those exclusions may not apply to you. Nothing in these terms limits a warranty or consumer right that cannot lawfully be excluded.

General instructions, examples, demonstrations, or support responses do not create a professional opinion, performance guarantee, or additional warranty unless we expressly agree in writing. This does not permit misleading statements or negate an express promise or representation that applicable law requires us to honor.

These exclusions and the aggregate cap below apply only to the extent permitted by law. J&J Enterprises, LLC will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, data, goodwill, business interruption, or business opportunity resulting from use of or inability to use the service. These exclusions include qualifying losses from unavailable or inaccurate documentation, interrupted projects, unauthorized redistribution, or loss of access, but do not excuse liability that law prohibits us from excluding.

Our aggregate liability for claims arising from or relating to this agreement or 360Plan will not exceed the greater of 100 United States dollars or the amount you paid us for the service during the twelve months before the event giving rise to the claim. This is an aggregate limit, not a separate recovery for each claim, file, incident, or legal theory. The 100 dollar minimum also applies to complimentary or trial use for which you paid nothing. Any greater minimum remedy required by law remains available.

These limitations apply to claims in contract, tort, negligence, strict liability, or another legal theory, even if a party was advised that a loss was possible, to the extent the limitation is enforceable. They also protect our personnel and licensors to the same lawful extent when acting in connection with the service. They reflect the limited subscription price and allocation of risk, not a representation that you have no remedy for our breach.

These limits do not apply to liability that cannot lawfully be limited, including fraud, willful misconduct, gross negligence, injury, or a statutory violation to the extent the law prohibits limiting that liability. They do not waive nonwaivable privacy, consumer protection, payment dispute, or other statutory rights or remedies. Your state may provide rights that vary from these terms. If an exclusion or cap is prohibited for your claim, the legally required protection governs.

This section applies only when you use 360Plan for a business or organization, not for personal, family, or household purposes. To the extent permitted by law, the business customer will defend J&J Enterprises, LLC and its personnel against third party claims, and indemnify them for resulting damages, approved settlements, and reasonable legal expenses, to the extent caused by the customer's unlawful content, infringement of another person's rights, material breach of these terms, or unlawful misuse of the service by the customer or its authorized users.

This obligation does not cover losses caused by our breach, negligence, willful misconduct, or violation of law, or by changes we make to content outside the customer's instructions or the service's agreed operation. It does not shift responsibilities that cannot be shifted by law and is not an indemnity for our own construction or professional services. It does not apply to your direct good faith claim against us merely because you brought that claim.

We must promptly notify you of the claim, allow reasonable control of its defense using competent counsel, and provide reasonable cooperation at your expense. Late notice excuses the obligation to the extent it materially harms the defense. We may participate with our own counsel at our expense. Neither party may settle a covered claim in a way that admits the other's fault, imposes a nonmonetary obligation on it, or fails to release it without its written consent, which will not be unreasonably withheld.

Contact us with a description of a problem, relevant account or transaction information, and the resolution you seek so we can try to resolve it. Do not send passwords or full payment card details. Informal resolution is encouraged, not a mandatory waiting period before using a legal remedy. Contacting support does not automatically pause a filing deadline.

These terms do not require binding arbitration, waive a jury or class proceeding, shorten a statutory filing period, or prevent eligible small claims proceedings. A dispute may be brought in a court with lawful jurisdiction under applicable procedural rules. Nothing here prevents seeking urgent relief or contacting a regulator, law enforcement agency, payment provider, or legal adviser.

You may publish honest opinions and reviews, report suspected unlawful conduct, and make disclosures protected by law. No provision imposes a penalty for that activity or transfers rights in a consumer review. Confidentiality and acceptable use provisions must not be interpreted to prohibit protected reporting. Applicable law determines any right to recover legal fees unless a lawful, express provision above applies.

Neither party is responsible for a delay or failure caused by an event beyond its reasonable control, such as a natural disaster, war, widespread power or telecommunications failure, or a government order, to the extent the event actually prevents performance and could not reasonably have been avoided or mitigated. The affected party must take reasonable steps to reduce the disruption and resume performance.

This section does not excuse a preventable security failure, an ordinary lack of funds, or obligations unaffected by the event. It does not waive mandatory consumer remedies, required refunds, or payment obligations that had already accrued. A provider outage is not automatically a complete release from our obligations.

Applicable federal and state law governs your use of 360Plan. Mandatory rights available where you live remain available.

If one provision is unenforceable, the remaining provisions continue to apply. A delay in enforcing a provision is not a waiver. You may not assign this agreement without our consent, except as applicable law permits. We may assign it as part of a merger, reorganization, or sale of the service, subject to applicable notice and privacy obligations. An assignment does not eliminate obligations already owed to you.

These terms and the specific offer accepted at checkout govern the service, together with any separate agreement signed by authorized representatives. A signed agreement controls an express conflict on its subject, and checkout controls the specific price, interval, and offer you accepted. The Privacy Policy governs our stated personal information practices. A purchase order, an uploaded file, or a unilateral customer policy does not amend these terms unless we expressly agree. Nothing in this paragraph overrides mandatory law or excludes a representation that law requires us to honor.

The parties are independent. This agreement does not create a partnership, employment, fiduciary, agency, or joint venture relationship. Except for persons expressly protected by the liability or indemnity provisions, it does not create enforcement rights for a third party. Headings and short explanations aid navigation and do not narrow the full text. Any invalid provision is limited or removed only as permitted by law, without rewriting the rest unfairly.

We may update these terms to reflect product, legal, or business changes. We will post the revised effective date and provide additional notice when required. Material changes for existing customers are subject to reasonably conspicuous notice and any required consent before they bind those customers. Merely posting a revised page or continuing to pay under an existing subscription does not by itself establish agreement to materially different obligations. We will obtain affirmative acceptance where required and will not treat an earlier acceptance record as acceptance of a later version.

Changes apply prospectively and do not retroactively remove an accrued claim, authorize an undisclosed charge, or override a more protective requirement of law. If you do not agree to a proposed material change, you may cancel renewal and contact us about the remaining paid period and available remedies. The previously accepted terms continue to govern to the extent a replacement has not validly taken effect. You may request a copy of an earlier version from support.

Contact J&J Enterprises, LLC at support@360plan.app, through the public contact form, or through the signed in message center with questions or complaints about these terms.