Refund Policy

Subscriptions and additional capacity renew automatically until canceled. The amount, billing frequency, trial period and first charge are shown before you confirm.

Cancel online from Account before the renewal date to stop future charges. A cancellation or capacity reduction keeps already paid access through its stated end date. Cancellation is not a refund request.

Payments are generally nonrefundable and unused time or capacity is not credited, except where law requires a refund, we made a billing error, or we expressly approve one. Contact support promptly about an unexpected charge or a service problem. This policy does not limit mandatory consumer rights or your right to dispute a charge.

A plan or storage reduction can leave your account above its allowance. Uploads and affected sharing may be restricted. You have 14 days after the reduction takes effect to download, remove content, choose projects to retain or restore capacity. After required notices, excess projects and their media may be permanently deleted under the Terms of Service.

Delivery allowances reset on the first day of each month in UTC and do not roll over. Reaching a transfer or request limit stops affected sharing until capacity is restored. Adding capacity does not automatically republish a Site Capture.

Contact support from your account or the contact form to request a review. Please include the invoice reference and the reason for your request. Do not send payment card details.